Prior to your moving day, it is important for you to understand the claims process. These tips will break it all down so you can evade potential damages. Read them first before filling out the claims form found in the link at the bottom of the page. Or if you need to file a complaint, you can also fill out the form at the bottom of the page.

Packing the Right Way

A few weeks before your move, you should start the packing process. It’s vital for you to protect the things that you’ve worked so hard for over the years. If you are moving fragile items such as mirrors, side tables that are made out of glass or even flat screen TVs, use extra padding before you place them into the moving boxes. Meanwhile, if you are going to ship bed frames or other pieces of furniture that can be hard to handle, you should consult the movers for advice on packing tips. Just try to be smart about things and put yourself in the position of the movers. If you have a lot of jewelry or a rare collection of paintings, you may want to take them with you to avoid the risk of them being damaged during your move. Please note that even the sturdiest boxes and/or plastic bins can be damaged during a move if they are over packed or poorly arranged in a moving truck. If all of this seems way too complicated for your taste, hire a moving company that will take care of the packing aspect of your move as well.

What You Should Know About Pick Up Day

On the day of your move, you should stick with the movers as they prepare a detailed inventory of your household items. This is the perfect time for you to talk to the movers about your delicate items or anything of great value that is being moved. It is imperative that you keep copies of all shipping documents and rad over everything clearly.

It’s All About Delivery Day!

This is the day that you’ve been waiting for! After all the packing and weeks of worry, it all comes down to this. Here are some tips that will help you out.

  • If you plan to file a claim, keep the item handy for inspection by the moving company
  • Recruit a friend to help you on delivery day to make the process easier
  • Review the Bill of Lading and note any damaged or missing items
  • Pay attention to inventory to ensure everything is accounted for
  • Clearly show the movers where you want certain items placed
  • Inspect all of your items for damage of any kind
  • Take photos and notes to document damage

Note: If you decide to use a third party insurance firm, get in touch with them right away to ensure that your claim is processed in a timely manner.

If you happen to get your shipment and you realize that something is damaged or missing, don’t hesitate to contact us. If you need to file a claim or a complaint, the different ways you can contact us can be found at the bottom of the page.

When you file a claim or complaint, you should provide the name, weight and declared value of the item along with a specific description of the damage. If you have clear pictures of the item, this will only better your case.

It should be noted that all claims must be submitted within 9 months after the date of delivery. This is the industry standard for all inter-state moves.

Keep in mind that you will be responsible for all costs associated with filing a claim. All claims will be settled based on your insurance agreement and the terms that you agreed to on your Bill of Lading. If there is some argument over the weight and/or worth of the item in question, you may need to contact the manufacturer for proof. No claims will be processed if you have an outstanding balance on your account.

When you file a claim or a complaint, make sure that you take your time. Fill out all of the forms correctly and read everything carefully to avoid mistakes. We will always do our very best to resolve your claim in a speedy manner.



Have long distance moving questions? Call Integrity Van Lines: 1 (844) 807 8557